Returns & Exchanges
Due to the perishable nature of our high-quality meats, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every delivery. If your order arrives damaged or does not meet our rigorous quality standards, please contact our support team within 7 days of delivery for a resolution.
Inspect Your Delivery
Upon arrival, immediately check your box to ensure all vacuum-sealed proteins are frozen or cool to the touch and that the packaging is intact.
Document Issues
If you notice any damage or quality concerns, please take clear photos of the product and the shipping label to help us improve our logistics.
Contact Member Support
Reach out to our team via our help center or live chat with your order number and any supporting photos within 7 days of receipt.
Receive Resolution
Our team will review your claim and provide a fair resolution, which may include a replacement of the item in your next box or a credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing